Chapter Clothing Co. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chapterclothing.co and use our custom apparel services.

Personal information we collect

• Contact Information: Name, email address, phone number, billing and shipping addresses
• Order Information: Product details, customization specifications, design files, payment information
• Account Information: Username, password, order history, preferences
• Communication Records: Messages, emails, and other communications with our team
• Design and Approval Information: Custom design specifications, organizational approval documentation
  Information collected automatically
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Website functionality, analytics, and performance data

Information collected automatically

• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Website functionality, analytics, and performance data
  
  

We use the information we collect for the following purposes:

To provide our services

• Process and fulfill your custom apparel orders
• Coordinate design approvals with national organizations
• Manage our three-step process: Planning & Mockup, Order & Produce, and Fulfillment
• Communicate order updates and production timelines
• Provide customer support and respond to inquiries

To improve our business

• Analyze website usage and customer preferences
• Develop new products and services
• Enhance our custom manufacturing processes
• Optimize our website performance and user experience

Legal and administrative purposes

• Comply with legal obligations and resolve disputes
• Protect against fraud and unauthorized activities
• Enforce our Terms of Service and other policies
• Maintain records for business operations

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

We do not sell, rent, or trade your personal information to third parties.

We only share your information when necessary to operate our business and fulfill your orders. This may include sharing limited information with:

• Service providers such as payment processors, shipping carriers, website hosting providers, and email/SMS platforms to process transactions and deliver products.
  
• Manufacturing and fulfillment partners strictly for the purpose of producing and delivering your custom orders.
  
• Professional advisors such as accountants, legal counsel, or licensing partners when required for compliance or operational purposes.
  

We may also disclose information if required by law, regulation, subpoena, or legal process, or if necessary to protect our rights, customers, or business operations.

All third parties we work with are required to use your information only for the services they provide to us and to maintain appropriate confidentiality and security measures.

We implement appropriate technical and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards include secure payment processing, encrypted data transmission (such as SSL technology), restricted access to personal information, and the use of reputable third-party platforms to host and manage our systems.

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security, but we continuously work to maintain and improve our data protection practices.

If you believe your information has been compromised, please contact us immediately so we can investigate and take appropriate action.

You have the right to request access to the personal information we maintain about you, to request corrections to inaccurate or incomplete information, and to request deletion of your personal information, subject to certain legal and contractual limitations.

You may also opt out of receiving marketing communications from us at any time by using the unsubscribe link included in our emails or by contacting us directly. Please note that even if you opt out of marketing messages, we may still send you transactional or service-related communications regarding your orders or account.

Depending on your location, you may have additional rights under applicable privacy laws, including the right to request information about how your data is collected, used, or disclosed. We will respond to verified requests in accordance with applicable law.

To exercise any of your rights or make a privacy-related request, please contact us using the information provided in this Privacy Policy.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies are small data files stored on your device that help us recognize returning visitors, remember preferences, and understand how users interact with our website.

We may use both first-party cookies (set by us) and third-party cookies (set by service providers such as analytics or advertising platforms). These technologies help us process transactions, measure marketing performance, and optimize website functionality.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website and limit your ability to use certain features.

By continuing to use our website, you consent to our use of cookies and similar technologies as described in this section.

Our website and services may rely on third-party platforms and service providers to operate effectively. These may include website hosting providers, payment processors, shipping carriers, analytics providers, email and SMS communication platforms, and other technology partners that help us run our business and fulfill orders.

These third parties may collect, process, or store personal information on our behalf as necessary to provide their services. They are contractually obligated to use your information only for the purposes of providing services to us and to maintain reasonable security and confidentiality protections.

Our website may also contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Your interactions with third-party services are governed by the privacy policies and terms of those respective providers.

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. This includes countries where our service providers, technology partners, or manufacturing partners operate.

When we transfer personal information internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data and that such transfers comply with applicable privacy laws. These safeguards may include contractual protections and reliance on reputable service providers that maintain strong security standards.

By using our website and services, you acknowledge that your information may be transferred to and processed in countries outside of your jurisdiction, which may have different data protection laws than those in your home country.

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13 years old.

If we become aware that we have collected personal information from a child under the age of 13 without verified parental consent, we will take prompt steps to delete that information.

If you believe that a child has provided personal information to us, please contact us using the information provided in this Privacy Policy so that we can investigate and address the issue appropriately.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

When we make updates, we will revise the “Last Updated” date at the top of this Privacy Policy. Any changes will become effective upon posting the updated policy on our website, unless otherwise required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website and services after any updates constitutes your acknowledgment of the revised policy.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, complete transactions, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.

The length of time we retain personal information depends on the nature of the information and the purpose for which it is processed. For example, we may retain order and transaction records for accounting, tax, and licensing compliance purposes, even after a customer relationship has ended.

When personal information is no longer necessary for these purposes, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and reasonable data retention practices.