These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Chapter Clothing Co LLC (“Company,” “we,” “us,” or “our”) governing your access to and use of our website, services, products, order forms, digital platforms, and any related communications (collectively, the “Services”).

By accessing our website, submitting an order form, approving a mockup, paying an invoice, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional policies referenced herein, including our Production Policy, Refund Policy, and Licensing Compliance Policy, where applicable.

If you are placing an order on behalf of a fraternity, sorority, university organization, company, or other entity, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree with these Terms, you may not access or use our Services.

We reserve the right to modify or update these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.

By submitting an order form, requesting a quote, approving artwork or mockups, paying a deposit or invoice, responding to order-related communications, or otherwise engaging in a transaction with Chapter Clothing Co, you expressly acknowledge and agree to these Terms of Service.

Acceptance of these Terms does not require a physical or electronic signature. Participation in the ordering process, including approval of designs, sizing, quantities, or payment, constitutes full and binding acceptance.

If you are acting on behalf of a fraternity, sorority, university organization, corporation, or other entity, you represent and warrant that you have the authority to enter into this agreement on behalf of that entity. In such cases, both you individually and the organization may be held responsible for compliance with these Terms.

If you do not agree to these Terms, you must not proceed with the order process or use our Services.

All content provided by Chapter Clothing Co, including but not limited to designs, mockups, artwork, graphics, product concepts, tech packs, templates, digital renderings, photographs, branding elements, and written materials (collectively, the “Content”) is the exclusive property of Chapter Clothing Co or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

Subject to full payment of the applicable invoice, Chapter Clothing Co grants the Customer a limited, non-exclusive, non-transferable license to use the final, approved design solely for the specific products and quantities ordered through Chapter Clothing Co.

This license does not permit:

• Reproduction, resale, redistribution, or reuse of the design outside the approved order.
  
• Use of the design with another manufacturer or vendor.
  
• Modification, reverse engineering, copying, or adaptation of any Content.
  
• Use of mockups, tech packs, or production files for external production.
  

All preliminary designs, rejected concepts, mockups, production files, and internal materials remain the sole property of Chapter Clothing Co, even if shared with the Customer during the design or approval process.

Chapter Clothing Co reserves the right to display completed designs and finished products for portfolio, marketing, advertising, social media, and promotional purposes unless otherwise agreed to in writing prior to production.

Unauthorized use of our Content may result in legal action.

All products sold by Chapter Clothing Co are fully custom, made-to-order items produced specifically for each Customer. By proceeding with an order, you acknowledge and agree that custom manufacturing inherently involves variables outside of Chapter Clothing Co’s control.

No Warranties

All products and Services are provided “as is” and “as available,” without any warranties of any kind, express or implied. Chapter Clothing Co expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability
  
• Fitness for a particular purpose
  
• Non-infringement
  
• Accuracy or completeness
  
• Performance or durability
  

We do not guarantee that any product will meet subjective expectations regarding feel, softness, weight, fit, drape, thickness, embroidery density, or overall aesthetic preference.

Production & Manufacturing Variations

The following are considered normal and acceptable and shall not constitute defects or grounds for refund, replacement, or chargeback:

• Slight color variations due to screen displays, lighting, fabric dye lots, ink batches, embroidery thread differences, or wash processes
  
• Minor placement shifts in prints or embroidery
  
• Industry-standard size tolerances and grading variations
  
• Minor stitching inconsistencies inherent to garment construction
  
• Fabric shrinkage after washing
  
• Natural variations in texture, wash, distressing, pigment, or finish
  
• Minor loose threads or trimming inconsistencies
  

Sizing is based on standardized grading and size charts. Chapter Clothing Co does not guarantee fit for any individual. Customers are responsible for selecting appropriate sizes.

Mockup & Approval Responsibility

Customers are solely responsible for reviewing and approving all:

• Artwork
  
• Spelling
  
• Design placement
  
• Quantities
  
• Sizes
  
• Garment selection
  
• Color selections
  

Once written approval is given (including approval via email, text message, invoice payment, or order confirmation), Chapter Clothing Co bears no responsibility for errors that were visible in the approved proof.

No changes may be made after production begins.

Event Timing & Delivery

Chapter Clothing Co does not guarantee delivery by any specific event date, even if an event date is communicated to us.

We are not responsible for delays caused by:

• International manufacturing timelines
  
• Customs clearance
  
• Port congestion
  
• Carrier delays (UPS, FedEx, USPS, DHL, freight providers, etc.)
  
• Weather
  
• Supply chain disruptions
  
• Labor strikes
  
• Government actions
  
• Force majeure events
  
• Incorrect shipping information provided by Customer
  

Once an order is transferred to a shipping carrier, all risk of loss transfers to the Customer.

Third-Party & Organizational Issues

Chapter Clothing Co is not responsible for:

• Internal chapter disagreements
  
• Budget disputes
  
• Member dissatisfaction
  
• University or national organization approval issues
  
• Licensing denials
  
• Miscommunication between chapter officers
  
• Changes in leadership
  
• Decision-maker misunderstandings
  

The individual placing the order assumes full responsibility for internal coordination.

No Liability for Indirect Damages

To the fullest extent permitted by law, Chapter Clothing Co shall not be liable for any:

• Indirect damages
  
• Incidental damages
  
• Consequential damages
  
• Loss of profits
  
• Loss of revenue
  
• Event disruption
  
• Reputational harm
  
• Emotional distress
  
• Opportunity costs
  

Our total liability under any circumstance shall not exceed the total amount paid for the specific order in question.

Chargebacks & Payment Disputes

Initiating a chargeback for a custom-produced order without valid legal grounds constitutes a breach of these Terms. Chapter Clothing Co reserves the right to pursue collection, legal action, and recovery of all associated fees, including attorney’s fees.

To the fullest extent permitted by applicable law, Chapter Clothing Co, its owners, officers, employees, contractors, agents, affiliates, manufacturers, and licensors shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to:

• The purchase, use, or inability to use any product
  
• Delays in production or delivery
  
• Errors in approved artwork
  
• Event-related timing issues
  
• Shipping or carrier-related issues
  
• Licensing or organizational disputes
  
• Product dissatisfaction
  
• Lost profits, lost revenue, lost opportunities, or reputational harm
  

This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, strict liability, or otherwise, even if Chapter Clothing Co has been advised of the possibility of such damages.

Cap on Liability

In all circumstances, Chapter Clothing Co’s total aggregate liability for any claim, dispute, or cause of action related to an order shall be strictly limited to the total amount actually paid by the Customer for the specific order giving rise to the claim.

Under no circumstances shall Chapter Clothing Co be liable for amounts exceeding the purchase price of the affected order.

Assumption of Risk

By placing an order, Customer acknowledges and agrees that custom apparel production involves inherent risks, including manufacturing variables, timeline uncertainty, and subjective quality expectations. Customer voluntarily assumes these risks.

No Personal Liability

Under no circumstances shall any individual owner, officer, or employee of Chapter Clothing Co be personally liable for any claim related to products or Services. Any claim must be brought solely against Chapter Clothing Co LLC as a legal entity.

Exclusive Remedy

Customer’s exclusive remedy for any defect or dispute shall be, at Chapter Clothing Co’s sole discretion:

• Repair of the product
  
• Replacement of the product
  
• Partial refund
  
• Store credit
  

Chapter Clothing Co shall determine the appropriate remedy.

Color Variations

Customer acknowledges and agrees that COLOR MAY VARY.

Color differences may occur due to, including but not limited to:

• Screen brightness and device display settings
  
• Monitor calibration differences
  
• Digital mockup rendering limitations
  
• Fabric dye lots
  
• Garment washing processes
  
• Printing ink batches
  
• Embroidery thread variations
  
• Lighting conditions
  
• Photography filters or editing
  

Exact color matching between digital mockups, Pantone references, samples, and final production is not guaranteed.

Minor or moderate color variation shall not constitute a defect, error, or grounds for refund, replacement, chargeback, or cancellation.

If precise color matching is critical, Customer assumes full responsibility for requesting physical samples prior to bulk production.

Custom Manufacturing Nature

All garments are produced from scratch, including fabric selection, dyeing, cutting, sewing, decoration, and finishing. Due to the nature of custom production:

• Placement may vary slightly
  
• Print scale may appear different on different garment sizes
  
• Embroidery density may vary
  
• Fabric texture may vary by production batch
  
• Garment weight may vary slightly
  
• Wash effects may differ slightly per unit
  

These are normal characteristics of custom apparel manufacturing and are not considered defects.

Mockups & Renderings

Mockups and digital previews are visual representations only and are not exact manufacturing blueprints. They are intended to illustrate general design direction, not provide pixel-perfect production guarantees.

Customers are responsible for reviewing and approving all design elements prior to production. Approval constitutes acceptance of potential production variation.

Errors & Corrections

While we strive for accuracy, Chapter Clothing Co reserves the right to correct any errors, inaccuracies, or omissions at any time, including after order submission but prior to production.

We reserve the right to cancel or adjust orders impacted by pricing errors, material shortages, or inaccurate listings.

No Reliance on Marketing Representations

Any descriptive language regarding softness, luxury, premium feel, fit, or performance is subjective and shall not be interpreted as a guarantee.

Customer acknowledges that all products are custom-built and not identical to retail store garments.

Chapter Clothing Co may provide links to third-party websites, platforms, services, or resources for convenience, including but not limited to licensing portals, payment processors, shipping carriers, social media platforms, and external tools.

We do not control, endorse, or assume responsibility for any third-party websites, content, products, services, policies, or practices.

Accessing any third-party website is done entirely at your own risk.

No Responsibility for Third Parties

Chapter Clothing Co shall not be liable for:

• Errors or inaccuracies on third-party websites
  
• Payment processor issues or transaction failures
  
• Carrier delays, lost shipments, or delivery errors
  
• Licensing portal approvals or denials
  
• Social media platform outages
  
• External scheduling tools or booking systems
  
• Any damages or losses caused by third-party platforms
  

Any interaction, transaction, or dispute between Customer and a third-party provider is solely between those parties.

External Tools & Integrations

We may utilize external tools for:

• Payments
  
• Text messaging
  
• Order tracking
  
• File sharing
  
• Scheduling
  
• Design approvals
  

We make no warranties regarding the uninterrupted availability, security, or reliability of these third-party systems.

No Endorsement

The inclusion of any link does not imply endorsement, approval, or affiliation unless explicitly stated.

Modifications to Terms

Chapter Clothing Co reserves the right, at its sole discretion, to modify, update, revise, or replace these Terms of Service at any time without prior notice.

Updated Terms will be posted on our website with a revised effective date. Continued use of our Services after any modifications constitutes acceptance of the updated Terms.

It is the Customer’s responsibility to review these Terms periodically.

Modifications to Products & Services

Because all products are custom manufactured, Chapter Clothing Co reserves the right to:

• Modify product specifications
  
• Adjust materials or trims
  
• Substitute comparable fabrics when necessary
  
• Change production methods
  
• Adjust pricing
  
• Update minimum order quantities
  
• Change turnaround times
  
• Discontinue products at any time
  

These changes may occur without prior notice.

Order Modifications

Once an order has been approved and production has begun, no modifications, cancellations, or changes may be made.

Requests for changes prior to production are not guaranteed and may result in additional charges, extended timelines, or order cancellation at our discretion.

Chapter Clothing Co reserves the right to refuse modification requests for any reason.

Platform & Process Changes

We reserve the right to modify or discontinue any part of our website, dashboard systems, communication methods, promotional offerings, or business processes without notice.

We shall not be liable for any modification, suspension, or discontinuation of Services.

Governing Law

These Terms of Service and any dispute arising out of or related to the Services or products provided by Chapter Clothing Co shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles.

Mandatory Inspection and 48-Hour Claim Requirement

Customer must inspect all products immediately upon delivery.

Any claim for defects, shortages, incorrect items, decoration issues, sizing discrepancies, color variation complaints, damage, or any alleged nonconformity must be submitted in writing within forty-eight (48) hours of confirmed delivery.

Claims must include:

• Order number
  
• Detailed written explanation of the issue
  
• Clear photographic evidence
  
• Retention of original packaging
  

Failure to provide written notice within forty-eight (48) hours of delivery shall constitute full and unconditional acceptance of the order.

After forty-eight (48) hours, all sales are final. No refunds, replacements, credits, chargebacks, or adjustments shall be issued for any reason.

Distribution of products to members, customers, or third parties prior to inspection constitutes full acceptance of the order and permanently waives any right to dispute.

Products that have been worn, washed, altered, resold, or used in any manner are not eligible for review under any circumstances.

This forty-eight (48) hour notice requirement is a material condition of sale and strict compliance is required.

Exclusive Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms or any order shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona.

Customer irrevocably submits to the personal jurisdiction of such courts and waives any objection to venue, including any claim of inconvenient forum.

Waiver of Jury Trial

To the fullest extent permitted by law, Customer knowingly and voluntarily waives the right to a trial by jury in any dispute arising out of or relating to these Terms.

No Class Actions

Customer agrees that any claims shall be brought solely in an individual capacity and not as part of any class, collective, or representative proceeding.

Limitation Period

Notwithstanding the forty-eight (48) hour inspection requirement above, any legal action must be filed within twelve (12) months of the delivery date. Any claim filed after this period shall be permanently barred.

Nature of Custom Manufacturing

All products sold by Chapter Clothing Co are fully custom, made-to-order garments produced specifically for each Customer.

We do not sell stock inventory. Each order is manufactured from scratch, including fabric sourcing, dyeing, cutting, sewing, decoration, and finishing.

Because each order is custom produced, all sales are final.

Production Authorization

Production will not begin until:

• Final mockups are approved in writing (including email, text message, or invoice payment confirmation)
  
• Quantities and sizes are confirmed
  
• Required payments or deposits are received
  

Written approval constitutes authorization to begin production and confirms that all order details are accurate.

No Cancellations or Changes

Once production has begun, the order may not be canceled, modified, reduced, refunded, or reversed for any reason.

This includes, but is not limited to:

• Member dropouts
  
• Budget issues
  
• Leadership changes
  
• Event cancellation
  
• Internal disagreements
  
• Licensing complications
  
• Shipping delays
  

Custom manufacturing begins immediately upon production authorization, and costs are incurred at that time.

Deposits and Payments

All deposits are non-refundable.

Full or partial payment authorizes production and constitutes acceptance of these Terms.

Failure to complete payment does not cancel the obligation to pay for a custom-produced order once production has begun.

Chapter Clothing Co reserves the right to pursue collection, legal remedies, and recovery of attorney’s fees for unpaid balances.

Production Timelines

All production timelines are estimates only and are not guaranteed.

Timelines may be affected by:

• Manufacturing variables
  
• Material availability
  
• International logistics
  
• Customs clearance
  
• Carrier delays
  
• Force majeure events
  

Chapter Clothing Co does not guarantee delivery by any specific event date.

Communicating an event date does not create a binding delivery obligation.

Customer Responsibility

Customer is solely responsible for:

• Confirming correct spelling and artwork
  
• Selecting appropriate sizes
  
• Confirming quantities
  
• Verifying shipping addresses
  
• Ensuring internal chapter coordination
  

Chapter Clothing Co is not responsible for internal distribution errors after delivery.

Refusal of Service

Chapter Clothing Co reserves the right to refuse or cancel any order at its sole discretion prior to production.

All orders require full payment in advance unless otherwise agreed to in writing by Chapter Clothing Co. Production will not begin until payment has been received and cleared.

Submission of payment constitutes final approval of all order details, including artwork, spelling, garment selection, quantities, sizes, pricing, and production specifications. Once payment is made and production begins, the order is final and may not be canceled, modified, reduced, or refunded for any reason.

Because all products are custom manufactured, all payments are non-refundable once production has started. Event cancellations, internal disputes, leadership changes, budget issues, member dropouts, shipping delays outside our control, or dissatisfaction with subjective preferences do not qualify for refunds.

By submitting payment, Customer represents that they are authorized to use the payment method provided and authorizes Chapter Clothing Co to charge the full amount due. Customer agrees not to initiate a chargeback or payment dispute for a properly authorized custom order. Any chargeback initiated in violation of these Terms constitutes a material breach. Chapter Clothing Co reserves the right to pursue recovery of the full order amount, chargeback fees, administrative costs, collection expenses, attorney’s fees, and any other damages permitted by law.

Customer is responsible for all applicable taxes, duties, tariffs, and shipping costs unless otherwise stated in writing. Any governmental fees, customs charges, or regulatory costs that arise after invoicing may be passed through to the Customer.

Failure to complete payment does not relieve Customer of financial responsibility for any custom order that has been placed into production.

All designs, artwork, mockups, graphics, tech packs, production files, templates, garment patterns, product concepts, branding materials, and any other creative or proprietary materials created, developed, or provided by Chapter Clothing Co remain the sole and exclusive property of Chapter Clothing Co unless otherwise agreed to in writing.

Customer is granted a limited, non-exclusive, non-transferable license to use the final approved design solely for the specific products and quantities ordered through Chapter Clothing Co. This license does not transfer ownership of any intellectual property and does not permit reproduction, modification, resale, distribution, or use of the design with any other manufacturer or vendor.

Customer may not copy, replicate, reverse engineer, recreate, modify, or use any design, mockup, tech pack, garment specification, or production file for external manufacturing. Any attempt to reproduce or manufacture a Chapter Clothing Co design through another vendor constitutes unauthorized use and may result in legal action.

All preliminary concepts, unused designs, rejected artwork, production files, and internal materials remain the exclusive property of Chapter Clothing Co, even if shared during the design process.

Customer represents and warrants that any logos, trademarks, or materials provided to Chapter Clothing Co for inclusion in a design are either owned by Customer or properly authorized for use. Customer assumes full responsibility for obtaining any required permissions or licenses and agrees to indemnify and hold harmless Chapter Clothing Co from any claims arising from unauthorized use of third-party intellectual property supplied by Customer.

Chapter Clothing Co reserves the right to display completed designs and finished products for portfolio, marketing, advertising, and promotional purposes unless otherwise agreed to in writing prior to production.

Unauthorized use of Chapter Clothing Co intellectual property may result in legal action, including recovery of damages, attorney’s fees, and injunctive relief.

By submitting an order, an order request, providing content, tagging Chapter Clothing Co on social media, or otherwise interacting with our Services, Customer represents and warrants that they have the right to grant, and hereby grant to Chapter Clothing Co, a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, distribute, and otherwise utilize any photos, images, videos, or content associated with the order or publicly shared in connection with Chapter Clothing Co products (collectively, “User Content”) for marketing, advertising, promotional, portfolio, and commercial purposes across any media now known or hereafter developed.

Customer further represents and warrants that any individuals depicted in such User Content have consented to the use of their likeness for such purposes. Customer agrees to indemnify and hold harmless Chapter Clothing Co from any claims arising out of or related to the use of such User Content.

Chapter Clothing Co agrees not to use User Content in a manner that is knowingly false, misleading, or that implies a specific endorsement, testimonial, or affiliation that does not exist.

All designs, concepts, artwork, and creative materials developed, refined, or produced by Chapter Clothing Co, including those based on ideas, references, or direction provided by Customer, are and shall remain the sole and exclusive property of Chapter Clothing Co.

Customer acknowledges and agrees that any ideas, inspiration, concepts, or input provided by Customer do not create any ownership rights, exclusivity, or intellectual property interest in the final design or any variation thereof.

Chapter Clothing Co retains the unrestricted right to reuse, reproduce, modify, adapt, sell, distribute, and create derivative works from any design, in whole or in part, for any purpose, including for other customers, organizations, or commercial use.

No exclusivity is granted unless explicitly agreed to in writing and signed by an authorized representative of Chapter Clothing Co.

By engaging with Chapter Clothing Co, Customer agrees to use our Services in a lawful and respectful manner.

Customer shall not engage in any conduct that is fraudulent, abusive, threatening, defamatory, harassing, or otherwise harmful toward Chapter Clothing Co, its employees, contractors, manufacturers, or affiliates.

Customer agrees not to misuse the ordering process, submit false information, intentionally provide inaccurate shipping details, dispute valid charges in bad faith, or attempt to obtain products without proper payment.

Customer shall not copy, replicate, distribute, resell, or attempt to manufacture any Chapter Clothing Co designs, mockups, or proprietary materials through another vendor.

Customer agrees not to misrepresent affiliation with Chapter Clothing Co or represent themselves as an agent, employee, or authorized partner of the company.

Chapter Clothing Co reserves the right to refuse service, cancel orders prior to production, restrict access to Services, or pursue legal remedies if Customer violates these Terms or engages in conduct deemed inappropriate, unlawful, or harmful to the business.

Any attempt to defraud, extort, threaten reputational harm, or initiate bad-faith payment disputes may result in immediate legal action.

Chapter Clothing Co reserves the right to suspend, restrict, or terminate access to its Services at any time, with or without notice, if Customer violates these Terms or engages in conduct that is unlawful, abusive, fraudulent, or harmful to the business.

Termination may include cancellation of pending orders prior to production, refusal of future service, restriction of communication channels, or pursuit of legal remedies where appropriate.

If an order has already entered production at the time of termination, Customer remains fully responsible for payment of the order in its entirety. Termination does not relieve Customer of any outstanding financial obligations.

Chapter Clothing Co may also terminate or refuse service at its sole discretion prior to production for any reason, including but not limited to licensing concerns, compliance issues, suspected fraud, or operational limitations.

All provisions relating to payment obligations, intellectual property rights, limitation of liability, dispute resolution, and indemnification shall survive termination.